Question 1

How do I secure my account with Two-Factor Authentication (2FA)?

Accepted Answer

You can enable TOTP 2FA directly in Workspace Settings -> Security using any authenticator app (Google Authenticator, 1Password, or Authy). In addition, enterprise accounts can mandate 2FA across all workspace members.

Question 2

Can I invite multiple team members with different permission roles?

Accepted Answer

Yes! Sophia provides multi-tenant workspaces with Role-Based Access Control (RBAC). You can assign Owner, Admin, or Member roles with customizable credit quotas and document access limits.

Question 3

How does the atomic credit ledger system work?

Accepted Answer

Credits are deducted atomically per generation based on actual token, character, or second usage. All transactions are permanently tracked in your workspace credit ledger. If an upstream AI provider encounters an error, credits are automatically refunded to your wallet.

Question 4

Can I upgrade, downgrade, or cancel my subscription at any time?

Accepted Answer

Yes, you can manage your plan at any time in the Billing dashboard. Upgrades take effect immediately with prorated charges, while cancellations remain active until the end of your prepaid billing period.

Question 5

Does Sophia train AI models on my proprietary documents or prompts?

Accepted Answer

Absolutely not. Under our enterprise Zero Model Training Guarantee, all prompts, uploaded RAG knowledge bases, and generated media are strictly private and never used to train or fine-tune public foundation models.

Question 6

Do I own full commercial rights to content generated on Sophia?

Accepted Answer

Yes. You retain 100% of the commercial intellectual property and copyright ownership for all text, images, speech syntheses, and code produced through your workspace.

Question 7

Where can I generate Developer API Keys and view documentation?

Accepted Answer

You can create secure sk_live_... developer keys in Workspace Settings -> Developer APIs. Interactive OpenAPI 3.1 reference docs, TypeScript SDKs, and code samples are available on our dedicated developer portal.

Question 8

What are the default API rate limits and network latency SLAs?

Accepted Answer

Our Cloudflare edge network delivers sub-15ms TTFB globally. Standard API tiers include 120 RPM, while Enterprise workspaces receive dedicated throughput channels with a guaranteed 99.99% uptime SLA.

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